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Shipping and Returns

Shipping information

Shipping is free for all regular priced orders in the US and Canada. Free shipping does not apply when using a coupon code or purchasing sale items.  We ship via UPS to the US (all 50 states and Puerto Rico) and Canada.

For orders anywhere else in the world we charge the exact fee that UPS charges us for their selected service you choose.  We do not charge any additional fees such as a handling charge or make money off of the shipping fees we charge.  What we get charged after all discounts is what you will get charged.

SHIPPING RATES for discounted/coupon purchases:

  • United States (48 states): $10 per rocker flat fee
  • Alaska, Hawaii and anywhere else in the world we charge the exact fee that UPS charges us for the selected service you choose.  We do not charge any additional fees like a handling charge.

 

Inspection reminder and returns policy

UPS 7 day inspection period: When you receive your rocker (or multiple rockers for retail customers), please be sure to inspect it to make sure that it was not damaged in shipment. You have 7 days to contact UPS to claim damages in shipment or to contact Rockabye for any non shipping related issues. UPS will pick up any damaged shipments and notify Rockabye to send out a replacement.

If there is a defective issue unrelated to the shipping, contact Rockabye immediately and we will exchange it for the same style or for any of our other styles at that same price point.

Rockabye does not do cash refunds for retail customers or consumers but we will be glad to replace the rocker if it arrives damaged or defective.